Frequently asked questions

Click the "Book" button on our website, select your dates and complete the payment. You instantly receive your personal access code by email and SMS.

Bookings are non-cancellable and non-refundable. Once confirmed and paid, no refund can be requested. Please check your dates carefully before confirming.

No. Your personal access code is all you need. Keep it on your phone or note it down. You can also find it in your confirmation email.

Yes, you can book as many lockers as needed in one order. Enjoy a —15% discount from 3 lockers booked together.

OuiLockers is a boutique luggage storage located inside the Hôtel de la Herse d'Or in the heart of Le Marais. You store your bags in secure automated lockers and enjoy a cosy lounge with coffee, WiFi and hotel comfort.

Lockers are accessible 24 hours a day, 7 days a week, 365 days a year. Lounge access and hotel assistance are available 24/7.

Our lockers measure 59 cm × 48 cm × 85 cm. They can hold up to 4 standard cabin bags. For larger luggage, we recommend booking multiple lockers.

Drop-off and pick-up are fully self-service 24/7. Our hotel team is on hand around the clock to assist you if needed.

The lounge has: comfortable armchairs and sofas, coffee, snacks and cold drinks, a water fountain, free high-speed WiFi, USB and 220V power sockets, and access to hotel toilets.

30 EUR per locker for 24 hours. This includes unlimited locker access 24/7, lounge access, coffee and WiFi.

—20% for stays over 3 days, —15% for 3 or more lockers, and —15% if booked at least 2 days in advance (Early Bird). All discounts are cumulative.

Yes, OuiLockers is entirely free for guests of the Hôtel de la Herse d'Or on presentation of your room key.

We accept credit cards (Visa, Mastercard, American Express) and PayPal. Payment is secure and made online at the time of booking.